15 Receptionist Interview Questions and Answers 2020 CHECK HERE
Receptionist Interview Questions: Don’t think you’re going to conquer that receptionist interview just because you’ve got a firm handshake and a lot of smiles.
15 RECEPTIONIST INTERVIEW QUESTIONS AND ANSWERS 2020 CHECK HERE
Employment managers are looking for people who have clear communication, organization, word processing, schedule and time management, excellent phone skills, and writing.
15 Receptionist Interview Questions and Answers:
1. Explain the Role and Responsibility of a Receptionist?
The responsibilities of a receptionist are:
To maintain and organize a current and accurate filing system
To monitor the use of equipment and supplies
To monitor the repair and maintenance of office equipment
To handle all incoming calls and inquiries
To note down adequate messages and re-direct calls as appropriate
To greet and assist the visitors
To provide administrative services for the Executive staff
To provide word-processing and secretarial support
To assist in the planning and preparation of conferences, meetings, etc.
2. Mention the Skills Required for a Receptionist.
Time management skills
Basic computer skills
Good communication
Team building, analytical and problem-solving skills
Stress management skills
3. What Are the Challenges Receptionists Might Face Over Time?
Have to manage a couple of projects at the same time
Maybe interrupted frequently to meet the requirement and requests of members
Need to deal with busy and noisy environment sometimes
Needs excellent organizational skills
Working longer hours on the computer
4. List the Key Performance Objectives of a Receptionist.
Dependability
Efficiency
Intelligent use of resources
Technical Skills
Friendly and positive attitude
Maintaining office morale
15 RECEPTIONIST INTERVIEW QUESTIONS AND ANSWERS 2020 CHECK HERE
5. Mention What Makes a Receptionist’s Work Meaningful.
A receptionist’s work becomes meaningful when it provides excellent customer service and presents a positive face of the company.
6What are the basic office equipment can you operate?
Scanners
Photocopiers
Graph plotters
Printers
Shredders and so on
7. Explain What Will be Your Approach to Coordinate Group Meetings?
Using outlook or the company-specific portal for addressing correspondent
Calling the respective personnel for the meetings/appointments confirmation and reminding the management about them
Before organizing the meeting I’ll make sure everything required is functional for example the projector, internet connection, etc.
Communicating and adjusting any particulars about the meetings (time and date)
8. Explain How Can You Handle Annoyed Visitors or Clienteles
I would first listen to their problem patiently
Try to bring resolution to their problem if I can, otherwise, see the manager of the company.
9. Are You Familiar with the EPABX and VOIP?
Yes I am familiar with it
VOIP: Voice over Internet Protocol. (Skype, Whatsapp, etc.)
EPABX: It is a multiline telephone exchange system.
10. Explain What You Would do When a Client or Visitor Asks You a Question that You Don’t Have the Answer?
When a client or visitor asks you a question that you don’t have the answer in such a case, simply ask the visitor to wait. So that you can find out the answer or can direct it to the right person.
11. What Will You do if Your Co-worker Complains About You?
I would feel uncomfortable, but without seeing as a personal affair, I would ask for clarification from a co-worker and own the problem. I would implement further actions to improve the situation.
12. A Client Does not Accept Your Solution to the Problem. What Would You do?
I would show the willingness to present alternatives or will call experienced personnel to handle them.
13. As a Receptionist What do You Feel is the Most Important Skill?
As a receptionist, the most important skill is to be comfortable with meeting and interacting with people from diverse backgrounds. He should be always of a pleasant and cheerful demeanor to any person.
14. What Are Some Key Aspects or Tips a Good Receptionist Should Remember?
Smile when answering the phone
Always answer the phone with a welcome or an appropriate greeting
Answer the phone as promptly as possible
Before transferring the call ask for the caller’s name
Announce the caller by name to the person to whom you are transferring the call
Before putting someone on hold, always ask
Take or note down a message, keep a scratch pad on your desk
Ask managers if they prefer receiving calls in voice mail or getting a written message.
I hope this content was helpful? If yes, don’t hesitate sharing it to your friends using any of our share button below.
