CUSTOMER CARE REPRESENTATIVES NEEDED APPLY NOW

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Customer care representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

JOB Vacancy

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Responsibilities:

The ideal candidate should be a female.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries. Communicating with customers through various channels.
Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Education requirements:Ond/hnd/bsc

Skills requirements:

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Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Employment type:Full-time
Work hours:40 hours per week
Note :
• Applicants must be ready for an interview and aptitude test.