EEDC Recruitment 2021 Application form out apply now page is a page that will guide you on how to apply for the ongoing positions advertised by the Enugu Electricity Distribution. EEDC Recruitment required educational qualifications and employment details will be revealed on this page.
Electricity Distribution PLC (EEDC), one of the eleven (11) electricity distribution companies in the county is desirous of engaging suitably qualified and outstanding candidates into the position below:
EEDC RECRUITMENT 2021 APPLICATION FORM OUT APPLY NOW
Job Title: Call Centre Manager
Location: EEDC Corporate Headquarters, Enugu
Department: CUSTOMER SERVICE
Role Summary: Call Centre Manager will monitor inbound and outbound calls and other digital customer touchpoints to assess call centre agents’ call management skills, technical accuracy, customer service performance and conformity to policies and procedures in line with EEDC core values.
This individual will assist in developing, creating and implementing call centre quality processes and procedures as well as making recommendations for agents’ training as may be needed, and overall enhancement of our customers.
Designing comprehensive evaluation programmes for Call Centre Agents.
Developing a metric for Quality Standards to monitor and assess agent and team performances.
Giving feedback to Agents on how they can improve.
Observing call centre trends through analytics and the physical call centre environment and report to call centre management with action plans.
Implementing Agents’ coaching initiatives and recommendations for training.
Plan and support agents’ onboarding programs.
Report call centre analytics
And any other as may be assigned.
Qualifications to be accepted:
3 years Call Centre/Customer Service experience.
3 years Call Centre Training and/or Quality Assurance experience.
Should have excellent oral, written and interpersonal communication skills
Should have good working knowledge or expertise with PC hardware and
software (Word, PowerPoint, Excel).
Should have strong knowledge of customer care processes and techniques.
Should be dedicated to providing exceptional services for and on behalf of
Should be analytical, well organized and results-oriented.
Possess solid time management skill.
Must adapt well to change and successfully set and adjust priorities as the
Demonstrate a positive disposition, the ability to work independently or as part
of a team and have a genuine interest in people and a desire to deliver.
B.SC/HND in any discipline (Compulsory)
Professional Certification in Customer Service Management (Compulsory)
M.SC/MBA and any second degree in any discipline is an added advantage
Application opening date: 26/01/2021 (Tuesday)
Application closing date: 09/02/2021 (Tuesday)
Method of Application:
Interested and qualified applicants should click on the link below to fill the
Kindly provide us with your phone number and email address in the comment box below.
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