Case Manager (Toronto & Waterloo)

About Securian Canada

Who we are – and who we’re here for

We’re here for all Canadians and their families – however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective – all while innovating at the speed the markets we serve expect.

Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care – providing specialized experiences to those we serve.

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren’t afraid to challenge and create, or bring diverse perspectives to our work.

Who we need

We are looking for a Case Manager to join our growing team. You will be accountable to provide high level support for a portfolio of Provincial Plan Replacement and Long-Term Care insurance policies. The candidate will be assisting foreign students should they need to navigate through the Canadian Health care system.

What’s in it for you

Immediate and ongoing career development. If you are looking for an entry into the stable financial services industry where you can gain knowledge while drawing in your customer service experience, this is it. You will work cross-functionally on a variety of deliverables and gain exposure to multiple areas of the business, our clients, and our products. We are a growing organization with multiple opportunities to grow with us, on this team or into another area of the business.

What you will do:

• Prioritize timely, empathetic, and accurate client experiences. You will respond in a timely manner to a wide variety of claims inquiries. You will determine eligibility of health services based upon member health condition. You will also communicate with various members of the treating healthcare team/member, and oversee hospital admissions.
• Assess claims & determine eligibility. You will provide support to the in-house claims team for complex issues, act as a liaison between Third Party Administrators and Securian Canada, and assist with enrollment and eligibility issues.
• Manage projects & insure repatriation services. You will be in charge of repatriation services to students who die in Canada, also provide feedback to management as appropriate on visible claim or health care trends. You will participate as a Subject Matter Expert on projects.
• Quality assurance. You will meet and exceed our client service standards and adhere to our best practice guidelines. You will contribute to a rewarding work environment by identifying opportunities to improve processes and client service delivery.

What you will bring:

• The experience. You have a minimum of 2 years Insurance experience handling Health and Dental Claims with a preference given to a previous work in the medical field.
• The interpersonal skills. You have an exceptional client management and service skills with the ability to build trusting relationships, influence decisions, and professionally manage stressful situations. You are an active listener with a capacity for empathy, and can deliver difficult news in a tactful and sensitive manner. You have excellent oral and written communication skills with the confidence to pose questions and present findings.
• The drive. You have strong organizational skills and can manage multiple cases concurrently, following up on files, reading reports, and tracking information. You are highly collaborative, with a willingness to roll up your sleeves to uncover information and manage priorities based on changing internal and external requirements.

Why join?

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:

• Flexible work arrangements with monthly financial allocations to support your work-life balance;
• Generous starting paid vacation time, plus additional vacation days for every year of service;
• Paid volunteer day so you can dedicate time to a cause you are passionate about;
• Paid personal and wellness days to support your total wellbeing;
• Educational assistance of up to $3,500 a year (with approval from your manager);
• Flexible health and wellness account (in addition to comprehensive drug and dental coverage)

to help pay for a wide range of wellbeing services that are meaningful to you; * Up to 14% of combined contributions to the RRSP matching program;

• Family-friendly maternity/parental leave and,
• Many, more benefits, perks and programs.

If you have at least 70% of the qualifications we’re looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact careers@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.