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Community Housing Team Lead



    Employment Type:

    Full-Time, Bargaining Unit


    Work Hours:

    35 hours/week


    External Rate: I7 – $56,980.33

    Internal Rate: I8 – $58,143.20

    Application Deadline:

    November 15th, 2023 by 11:59 pm

    Program Overview – Housing West Team, Homelessness & Housing Services – 490 Sherbourne St, Toronto, Ontario

    The Housing & Homelessness Services Unit’s primary goal is to help street involved people and/or those with low income to find and maintain appropriate housing and work within an eviction prevention model. The philosophy of this work is in keeping with WoodGreen’s commitment to community building and development, anti-discrimination and harm reduction.

    What You Will Do

    Support to Manager, Housing Operations & Community Development:

    • Provides support in planning, conducting staff team meetings, and documenting next steps.
    • Represents Housing unit on internal staff committees as requested.
    • Recommends relevant upgrading training and education that would be helpful for the team.
    • Operates in the best interest of the organization and with respect to all organizational policies and procedures and models this behaviour.
    • Upholds confidentiality practices and policies.
    • Helps to ensure effective results against key performance indicators and financial targets associated with the Housing Management team, including inspections, rent assessments, arrears management, vacancy management, and handling complaints
    • Responds to tenant complaints and logs in complaints log on Insite and supporting the team with resolving them, including determining when they should be escalated to the Manager.

    Lead Tenancy Intake & Administration:

    • Leads a team of staff responsible for initial tenant intake process, including background checks, generating leases, facilitation of intake for tenants entering the portfolio, and orienting new residents to the organizational policies and procedures.
    • Responsible for the showing of units to potential tenants.
    • Responsible for the provision of information to tenants that impacts their housing.
    • Works in collaboration with relevant referring parties to manage intake of new clients and minimize vacancy loss.
    • Responsible for collection of monthly rents from tenants and following up on all arrears.
    • Assists with the monitoring and completion of Annual Rent Reviews amongst the team and following up so they are completed in a timely fashion.
    • Supports team members with complex Annual Rent Review and Periodic Rental Calculations.
    • Prepares reports on rental arrears and supports team members with complex cases and proposes strategies to bring the case to resolution.
    • Ensure staff are accurately updating Insite with all relevant information pertaining to tenancy issues, including rental charges, Notices to Vacate, and responses to legal notices issued.

    Liaison to Building Maintenance and Services Staff:

    • Works in collaboration with building services staff to ensure units and building facilities are maintained in good repair, including annual or other unit inspections, generating work orders, booking of contractors, follow-up and communication with tenant/staff regarding building and/or unit maintenance work in progress.
    • Works in collaboration with Building Maintenance in coordinating the move in/move out protocol to minimize vacancy loss during unit turn-over process.
    • Supports in the education of tenants about basic and preventative maintenance issues, and their responsibilities in maintaining their unit as per signed tenancy/occupancy agreement.
    • Identifies and supports in addressing barriers to tenants maintaining their tenancy.
    • Works from an eviction prevention model to support tenants to maintain housing through regular follow up, case conference meetings, and liaising with pertinent supports to ensure buildings are clean and meet standards.
    • Supports the team with regular unit inspections, scheduling extreme cleans, and regular follow-up with tenants who have been identified as requiring hoarding and extreme cleaning.
    • Acts as the on-site contact for contractors and third parties who are accessing our facilities.

    Community Development & Connecting Tenants to Services:

    • Leads team in the development of Community Building programs to engage residents, to encourage social interaction and inclusivity, and to support empowerment and self-sufficiency.
    • Provides links with other agencies to support the tenant in keeping their housing.
    • Supports the team with identifying other service providers who are, or could be assisting tenants with extreme cleans and hoarding issues.
    • Monitors and reviews tenant needs and issues and communicates the information Manager.

    What You Bring to the Team

    • Bachelor of Social Work or related undergraduate degree.
    • Minimum 2-3 years direct experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
    • In-depth knowledge of rent calculations and annual review procedures.
    • Previous property management experience including lease administration, rent collection, and unit turnover management.
    • Excellent understanding of the Residential Tenancies Act, Housing Services Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and other related legislation.
    • Previous experience as a Team Lead considered an asset.
    • Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).

    What Will Set You Apart

    • Demonstrated knowledge, understanding, and experience with working with women who may have experienced violence, addictions, abuse and/or homelessness.
    • Knowledge of issues faced by newcomers to Canada.
    • Demonstrated knowledge of client centered, feminist, and anti-oppressive frameworks.
    • Demonstrated experience working with vulnerable populations and in crisis response and intervention, de-escalation, advocacy, and negotiation skills.
    • Strong knowledge of community resources to support low-income individuals, individuals with a history of mental health and/or addictions, and individuals with history of trauma.
    • Demonstrated cultural competency with ability to communicate clearly with individuals from diverse ethno-cultural backgrounds and levels of abilities.
    • Strong ability to work collaboratively or individually, to multi-task, organize, and prioritize efficiently.
    • Strong interview, assessment, analytical, and problem-solving skills.
    • Excellent verbal and written communication skills.

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