Service Navigator

DATE: September 11th, 2023

LOCATION: Toronto, ON – The Access Point

COMPENSATION: $52,535 -$63,260 Prorated Annually

**3 Full Time Permanent Roles Available**

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill our mission, LOFT is hiring a Service Navigator.

JOB SUMMARY:

Join our team of community mental health professionals. We are seeking experienced mental health case managers, social workers or intake workers to provide mental health phone support, service navigation and assessment for people with serious mental health issues. The impact of the Covid-19 pandemic has meant the need for support has never been higher. This position will situated at our office located at Front and Jarvis. Proficiency in languages other than English is an asset.

If you are passionate about supporting people experiencing mental health challenges our fast-paced environment offers an opportunity to engage with a diverse range of clients and to make a difference in their lives.

Use your assessment and engagement skills to help applicants secure the community mental health services that they need. At The Access Point, we work in collaboration with more than 50 community mental health service providers across the City. You will work with professionals in the homeless, mental health, hospital and addiction and mental health supportive housing sectors as you connect people to service and problem solve to meet urgent needs.

Our dedicated and passionate team of Service Navigators assess and support people applying for community mental health services using their experience in the field and using our standardized clinical tools.

We are committed to quality improvement, staff training and a positive work environment. Join our team and be a part of a system level initiative that you’ll be proud of.

WHAT YOU WILL DO:

• Degree or diploma in health/human services or equivalent experience
• Minimum 3 years counselling and/or case management experience in the adult mental health, addictions, homelessness and/or mental health supportive housing sector
• Strong risk assessment skills, with an ability to support clients in distress and de-escalate challenging situations
• Excellent interpersonal skills and the ability to form supportive relationships with marginalized individuals
• Knowledge of concurrent disorders and experience with the continuum of addiction services
• Comprehensive knowledge of community resources for supportive housing, mental health and substance use
• Excellent organizational skills and demonstrated creativity and flexibility in problem-solving on an individual, program and systems level
• Sound judgment using professional standards that is first and foremost respectful of the clients being served
• Experience working with people by phone and in a high volume environment is considered an asset
• Demonstrated ability to deliver services in partnership with other providers and stakeholders
• Computer literacy and experience with Microsoft Word, client service databases and electronic mail systems
• Demonstrated ability to work within an anti-racist, anti-oppression framework

We believe there are many different ways of developing skills, and we love diverse
experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.

WHAT WE OFFER

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave top up program

Note: All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: September 25th, 2023

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.